Refund & Return Policy – IndustryCarts.com

At IndustryCarts.com, we focus on delivering a smooth and reliable industrial shopping experience. Therefore, this Refund and Return Policy clearly explains how customers can request a return, replacement, or exchange for industrial automation and electrical products.

If you face any issue with your order, you may request a return or exchange within 3 days of delivery, provided the conditions below are met.

Eligible Reasons for Return or Exchange

You can raise a return or exchange request if:

  • The product is defective, used, or altered at the time of delivery

  • The item arrives damaged during transit

  • A branded product seal is already opened

  • The package arrives empty or with missing accessories

  • The received item differs significantly from the description on IndustryCarts.com

⚠️ Important: If you receive a damaged or incomplete product, you must raise a return request within 48 hours of delivery through the My Order section. Additionally, you must upload clear images of the product and outer packaging.

Ineligible Reasons for Return or Exchange

However, IndustryCarts does not accept returns if:

  • You no longer need the product or change your mind

  • Damage occurs due to misuse, improper handling, or incorrect installation

  • The product is custom-made or made to order

  • The issue relates to personal quality preference and not a defect

Return Eligibility Criteria

To qualify for a return under the IndustryCarts return policy, you must meet all conditions below:

  • You submit the return request within 48 hours of delivery

  • The product remains unused and in original condition

  • You return all manuals, accessories, warranty cards, tags, and packaging

  • You provide a valid invoice or proof of purchase

  • The product is not marked non-returnable on the product page

❗ Note: If you need help using a product, our support team can assist you. However, for defective items, we recommend contacting the authorized service center for troubleshooting first.

How to Return Your Order

Once we approve your return request, you can return the product using one of the following methods.

Courier Pick-Up

If pickup service is available, we arrange a courier within 2–3 business days after approval.

Self-Shipping

If pickup is unavailable, you may ship the product via India Post only. After approval, we reimburse courier charges.

While self-shipping, email support@industrycarts.com from your registered email ID with:

  • Courier receipt

  • Account number

  • Account holder name

  • IFSC code

⚠️ Quality Check: After receiving the product, our team conducts a quality inspection within 2 business days. If we find discrepancies, we send the item back at your expense.

Additional Terms and Conditions

Moreover, please note the following:

  • IndustryCarts does not accept non-returnable items

  • Flash sale or promotional products are not eligible

  • Combo products must be returned together

  • For damaged or incomplete orders, you must provide an unboxing video

Refund Policy – IndustryCarts

Once we approve the return, we process refunds using the original payment method.

  • Cards, Net Banking, Wallets: 2–7 business days

  • NEFT or Cheque: Bank details processed in 2 days; amount credited in 5–7 business days

  • EMI Payments: 6–8 business days after cancellation

If a refund requires NEFT or cheque transfer, please email your bank details to support@industrycarts.com from your registered email ID.

Need Assistance?

If you have questions about IndustryCarts Refund and Return Policy, please contact us at:

📧 support@industrycarts.com